Back-Office · For property managers
Our team becomes your back office. Under your name.
For property managers who want to grow without hiring: guest messages, prices, listings, reviews and owner reports. You keep your owners, your field teams and your brand.
No commitment · Software included
No back office to hire. The work gets done anyway.
Our team works from your accounts, under your company name. Your guests and your owners only ever see your brand. The software is included, there is nothing to install.
Guest messages, 7 days a week
A guest arrives at 11 pm and the key box won't open: they get an answer within minutes, signed by your company.
Emma LambertMas des OliviersSettledHi, we just arrived but the key box won't open…
23:12Hi Emma, no worries: turn the dial to 4, then pull the lid towards you. Have a lovely evening! The Maison Alba team
ZenHost team · 23:16 · Replied in 2 minGot it, thanks so much!
23:18Every review gets a reply
We reply to every review in your company name, and invite happy guests to leave one.
Thomas LeroyVilla Les PinsNew reviewBeautiful, spotless house, we'll be back!
Reply from Maison AlbaThank you Thomas, we're delighted you enjoyed the house. See you soon!
ZenHost teamReply posted
No hiring. No one on call on Sundays.
Cheaper than an in-house back-office, 7 days a week. And it performs better.
Answering guests in the evening, at weekends and during holidays takes at least two people, or your own evenings. Our team covers it all, at a cost that follows your activity, and works on your owners' revenue on top of it.
- The cost
- In-house back-office : About €3,500 a month for one full-time person, or your own time, whether your properties are booked or not
- Our team : A cost that follows your nights: it goes down when things are quiet
- The hours
- In-house back-office : One person's hours; evenings, weekends and holidays still need covering
- Our team : 7 days a week, with no gap in the schedule
- Hiring
- In-house back-office : Hire and train, or do it all yourself
- Our team : Nobody to hire: we start with your current portfolio
- Skills
- In-house back-office : One person for messages, prices, listings and reviews
- Our team : A team trained in each of these
- Performance
- In-house back-office : Prices and listings, when there is time left
- Our team : Prices, listings and upsells worked on every day: more revenue for your owners
Your owners earn more. So does your business.
Our team continuously works on the prices, listings and upsells of every property, under your name. More revenue for your owners, and more arguments to sign the next ones.
- Continuously optimised pricesRevenue management every day: each property's rates follow demand, school holidays and local events.
- Listings that make people bookTitles, descriptions and photos reworked continuously so your owners' properties stand out and get booked.
- Extra sales on every stayEarly check-in, late checkout, mid-stay cleaning: offered to guests at the right moment.
AcceptedYour owners get their statement. You keep the relationship.
At the start of every month, each owner receives the statement for their property, under your name. You have nothing left to compile, and you are the one they call to hand over their next property.
- One statement per owner, every monthRevenue, nights booked, reviews received: what an owner wants to know, on one page.
- Under your nameYour owners read your brand, never ours.
- You stay their contactWe prepare and send. Your owners talk to you.
“Something simple, intuitive, and also very, very human. Which I found, with an extremely effective support team.”
DelphineDG Conciergerie · ZenHost customerYour owners stay yours. So does your brand.
We work behind the scenes, under your name. The field stays with you: your teams get their jobs from us, and on-site emergencies are passed on to you.
- Your ownersThe management agreements and the relationship stay with you.
- Your field teamsCleaning, check-ins, repairs: your teams stay yours. We coordinate, you decide.
- Your brandGuests and owners only ever see your name.
- No commitmentStop whenever you like.
Offer short-term rentals without building a team.
Your clients want to rent out their property by the night? You sign the mandate, your local partner handles cleaning and keys, and our team does everything else, under your agency name.
- Listings created and published
- Guests looked after 7 days a week
- One statement per owner, every month
Your whole back office. Included.
Messages, prices, listings, reviews, field coordination and owner reports: all of our team's work, and the software with it.
- Guest messagingWithin minutes, 7 days a week, in your name
- Revenue managementPrices optimised continuously
- Listing optimisationListings that make guests want to book
- UpsellsExtra revenue on every stay
- Review managementA reply to every review
- Field team coordinationEvery visit scheduled, checked by photo
- Owner reportingA clear report for every owner
- ZenHost softwareIncluded, at no extra cost
A cost that follows your nights. No commitment.
Getting started takes one call. The rest happens under your name.
- We talk45 minutes on a video call: your portfolio, the way you work and what you want to hand over. We make you a proposal.
- We learn your propertiesTogether we go through each property's instructions, your rules and the way you speak to guests and owners. Your field teams keep their habits.
- We work under your nameGuest messages, prices, listings, reviews, owner statements: the team handles them in your name. You sign new owners.
Handing off your back office raises questions.
Here are our answers, straight. Another question? Every answer is on our FAQ page, or write to us.
Why hand off my back office rather than hire?
Covering evenings, weekends and holidays takes at least two people, or your own evenings. Our team covers it all, 7 days a week, for a cost that follows your business. You keep your time for what makes your company: your owners and your field work.
How does your team learn my properties?
Before we start, we go through each property's instructions with you, your rules and the way you talk to guests. They live in the software, where the team finds them with every message, and you can change them whenever you like.
Will my guests and owners know you exist?
Not unless you tell them. Our team replies to your guests and sends your owners their statements under your name: they only see your brand.
Who replies in the evening and at the weekend?
Our team, 7 days a week. A guest who writes on a Sunday evening gets a reply within minutes, signed by your company.
What about the field work and emergencies?
The field work stays with your teams: it's your trade, and what your owners expect from you. They get their jobs and every visit is checked by photo. An emergency on site, a lost key or a leak, is passed on to you straight away, with everything you need to know.
Am I tied in, and what happens if I stop?
The Back-Office offer has no commitment. Your owners, your contracts and your Airbnb and Booking accounts stay yours: the day you stop, you remove our access and nothing changes hands.
/ The price
Grow without hiring. Let's talk about your portfolio.
No commitment, very competitive rates, tailored to your needs and your portfolio.
Get started