Privacy Policy – ZenHost
Effective Date: July 26, 2024
Welcome to ZenHost, a software-based and staff-powered property and vacation rental management service (the “Service”).
The Service is owned and operated by ZenHost, Inc. (referred to as the “Company”, “we”, “us” or “our”).
We, at ZenHost, value your privacy and are committed to protecting it. This Privacy Policy (the “Policy”) outlines how we collect, use, store, and share your personal information in connection with our Service.
Providing us with your personal information is voluntary, but it may be necessary to access certain features of the Service.
This Policy is incorporated into ZenHost’s Terms of Service and should be read alongside them. This Policy does not apply to data that is not personal data (e.g., anonymized or aggregated data), even if derived from personal data.
What Data Do We Collect and Why?
Purpose | Details |
|---|---|
General Services | |
Customers and Website Visitors | When you contact us, submit an inquiry, or register for an account, we collect your name, email, phone number, and other contact details. This helps us provide services, support, and communications about your account or technical issues. |
Customers and Guests | We collect guest information on behalf of our customers, including name, email, phone number, and reservation data. This information is used strictly to provide the Service and not for any unrelated purpose. |
Payment Services | |
Payment Details | Payments are processed via a secure third-party provider. We do not store full credit card details unless required and allowed (e.g., for recurring billing). |
Bank Information | Collected when needed for refunds or payouts. |
IP Address | Collected to ensure secure transactions and detect fraud. |
All financial data is processed in compliance with data protection laws such as GDPR and CCPA. | |
Marketing | With your consent, we may send newsletters, promotional emails, or conduct outreach for new services. |
Cookies and Tracking | Cookies and similar tools track your site activity to personalize your experience and improve the Service. See our Cookie Policy below. |
Internal Improvements and AI Tools | We use data to improve our service, support, and features, including the use of secure AI-based technologies for analysis and troubleshooting. |
Aggregated Data | We may compile anonymized, non-identifiable data and use it for business insights or share it with partners, but not in a way that reveals personal identities. |
Security & Legal Use | Your data may be used to monitor for fraud, secure accounts, and comply with applicable legal obligations. |
Data Sharing
We partner with third-party vendors and service providers to help operate our business. Data is only shared as necessary.
Shared Data | Recipients |
|---|---|
Name, Email, Phone | Hosting Providers, Support Tools, CRM/Marketing Platforms, Finance Systems |
Device/Network Activity | Ad Networks, Analytics Platforms, Web Hosts |
We do not sell your identifiable personal information.
Children’s Privacy
Our Service is intended for users 16 years and older. We do not knowingly collect personal data from children under 16.
Cookie Policy
We use cookies to recognize you, remember preferences, enhance performance, and deliver personalized marketing. You can adjust your cookie preferences or opt out of advertising cookies here: https://optout.aboutads.info
International Data Transfers
Data may be stored or processed outside of your country. We take appropriate safeguards, such as Standard Contractual Clauses, to ensure adequate data protection regardless of location.
Security
We implement industry-standard security practices to protect your information. However, no system is 100% secure, and we cannot guarantee absolute protection.
Data Retention
We retain data only as long as needed to fulfill the purposes outlined in this Policy or as required by law. Once no longer necessary, we may securely delete your data.
Your Rights
Depending on where you reside, you may have the right to:
• Access your personal data
• Request correction or deletion
• Request data portability
• Withdraw consent
• Object to or restrict processing
• File a complaint with a data protection authority
To exercise any of these rights, contact us at support@zenhost.com.
CCPA Notice (California)
If you are a California resident, you have the right to:
• Know what personal data we collect and share
• Request deletion of your data
• Opt out of data sales (we do not sell personal data, but ad network activity may count as “sale” under CCPA)
• Not be discriminated against for exercising these rights
You can opt out of “sale” here: https://optout.aboutads.info
Requests may require identity verification to protect your information.
GDPR Notice (Europe)
ZenHost complies with the General Data Protection Regulation (GDPR). We process data based on:
• Your consent
• A contract
• Our legitimate interests (e.g., improving the service)
You have GDPR rights including access, rectification, erasure, and objection to processing. Contact support@zenhost.com to exercise these rights.
Changes to This Policy
We may update this Policy from time to time. Continued use after changes means you accept the updated Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
📧 Email: support@zenhost.com
We’ll do our best to respond in a timely.