ZenHost Terms of Service
Last updated: August 21, 2024
Welcome to ZenHost, a property and vacation rental management software platform (the “ZenHost Platform”). The ZenHost Platform is owned and operated by ZenHost, Inc. (referred to as “ZenHost”, the “Company”, “we”, “us” or “our”).
Please read the following Terms of Service (the “Terms”) carefully. By using or accessing the ZenHost Platform, or by registering an account, you (“Customer” or “you”) agree to be bound by these Terms. If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.
These Terms apply to your use of the ZenHost Platform, any affiliated services, and any additional features or add-ons that may be made available.
1. The ZenHost Platform
ZenHost offers a software solution for managing short-term rental properties (“Listings”) and guest reservations (“Guests”) across various third-party channels. The platform includes tools for reservation management, channel integration, financial operations, task assignment, and performance analytics.
ZenHost may also connect with third-party booking sites, known as “Third-Party Channels” (e.g., Airbnb, Booking.com), and third-party service providers (“Third-Party Service Providers”) that offer external tools or services.
2. Accounts and Users
Customers maintain an account (“Account”) that allows access to the ZenHost Platform. The primary administrator (“Admin User”) can create and manage team member accounts with various permissions. Customers are fully responsible for all actions taken by Admin Users and other users under their Account.
3. Add-On Services
ZenHost offers optional services (“Add-On Services”) such as website builders, guest messaging tools, accounting features, and dynamic pricing. Use of these services may be subject to additional terms and fees.
4. KYC and Verification
To use certain services, you may be required to complete Know Your Customer (KYC) procedures, including submitting accurate identity and payment information. ZenHost may verify this information directly or through third parties. Failure to provide required information may result in suspended or terminated access.
5. Integration with Third Parties
ZenHost enables integrations with Third-Party Channels and channel managers. Maintaining these integrations is the Customer’s responsibility. ZenHost is not liable for disruptions, lost data, or revenue issues related to broken or misconfigured integrations.
Additional fees may apply for premium integrations or third-party tools.
6. Payment Processing
ZenHost’s payment processing may be provided by third-party processors. ZenHost is not responsible for processing errors, third-party delays, or tax reporting. You are responsible for ensuring all tax filings and compliance with applicable regulations.
7. Fees and Billing
• Service Fees: Use of the ZenHost Platform and Add-On Services is subject to fees as outlined in your agreement or usage plan.
• Fee Adjustments: Fees may be updated with advance notice.
• Minimum Monthly Fee: A base fee may be charged regardless of activity, if specified in your agreement.
• Payment Methods: Payments must be made via accepted payment methods. Invoices may be issued electronically.
• Overdue Payments: Payments not made within the specified time may incur interest and suspension of service.
• Refunds: No refunds are granted except as explicitly stated. Fees remain due for services rendered or booked reservations.
• Early Termination: Canceling your contract early may result in an early termination fee.
8. Term and Termination
Contracts are typically for a minimum period (e.g., 12–13 months) and renew automatically unless canceled with advance written notice. Upon termination, you are responsible for any outstanding fees. ZenHost reserves the right to suspend or terminate accounts due to non-compliance, abuse, or misuse of the platform.
9. Guest Communication Services
Optional guest communication services may be provided by ZenHost or third-party providers. The Customer is responsible for granting access and ensuring continuity of service. Cancellation requires 30 days’ written notice.
10. Booking Website Builder
ZenHost may offer website tools. You are responsible for all content, legal compliance, privacy policies, accessibility, and terms published through your site. ZenHost disclaims liability for issues related to your content or compliance failures.
11. Support and Maintenance
ZenHost provides support during regular business hours via email, live chat, or help center articles. While we aim to provide timely responses, we make no guarantees regarding resolution time or outcomes.
Platform maintenance may occur from time to time and could temporarily impact availability. Emergency updates may happen without prior notice to ensure security and compliance.
12. API Access
Customers may access ZenHost’s API under a revocable, non-transferable license. API keys must be kept secure. Misuse of the API may result in suspension or termination.
13. Acceptable Use
You agree not to:
• Use the platform in violation of laws or regulations
• Attempt to hack, reverse-engineer, or exploit the platform
• Misrepresent your identity or affiliation
• Upload malicious code or spam
• Harass, abuse, or impersonate others
• Collect or misuse user data without consent
• Use the platform before age 18
ZenHost reserves the right to suspend or terminate accounts for violations.
14. Taxes
All fees are exclusive of taxes. You are responsible for paying all applicable taxes and filings related to your use of the platform and income generated from properties.
15. Data Protection
ZenHost processes data on your behalf. You are the data controller responsible for compliance with GDPR, CCPA, or any other applicable privacy laws. ZenHost acts as a data processor and may use subprocessors to support the services.
You warrant that all data shared with ZenHost has been collected lawfully. ZenHost is not responsible for Customer-provided content or inaccurate data.
16. Intellectual Property
All rights to the ZenHost Platform, including designs, code, features, and trademarks, are owned by ZenHost or its licensors. You may not copy, sell, reverse-engineer, or misuse any part of the platform or branding.
17. Mobile Application
ZenHost may offer mobile access via an app. Use of the app is subject to app store terms. Apple and Google may enforce certain provisions. By downloading the app, you agree to their terms in addition to ours.
18. Pilot Programs
From time to time, ZenHost may invite Customers to test unreleased features. Participation is voluntary and subject to separate terms.
19. Amendments to Terms
These Terms may be updated periodically. Continued use of the platform after updates constitutes acceptance. The current version will always be available on our website.
20. Platform Limitations
ZenHost is not:
• A property manager or real estate broker
• A provider of travel or insurance services
• Responsible for your Guests, bookings, cancellations, earnings, or legal compliance
We do not visit or maintain your properties. You manage those independently.
21. Disclaimers
The ZenHost Platform is provided “as is” without warranties of any kind. We disclaim all warranties including fitness for a particular purpose, merchantability, and non-infringement.
22. Limitation of Liability
To the fullest extent permitted by law, ZenHost is not liable for:
• Lost profits, revenue, or data
• Third-party errors or misconduct
• Guest behavior or listing issues
• Downtime or data loss
Our total liability is capped at the fees you paid in the past three (3) months. This limitation does not apply in cases of willful misconduct.
23. Indemnification
You agree to defend and indemnify ZenHost, its affiliates, and staff from any third-party claims, liabilities, losses, or expenses arising from your use of the platform or breach of these Terms.
24. Governing Law and Dispute Resolution
These Terms are governed by the laws of the country HQ fo ZenHost Inc. Any disputes not resolved informally will be settled through binding arbitration.
25. Miscellaneous
• “Including” means “including without limitation.”
• These Terms are the entire agreement and supersede prior agreements.
• If any clause is invalid, the rest remain in effect.
• ZenHost may assign its rights at any time. You may not assign without written consent.
• Failure to enforce any provision is not a waiver.
26. Contact Us
For any questions about these Terms, please reach out to us at:
📧 support@zenhost.com