Frequently asked questions about the platform
If you're starting from scratch, you connect your OTAs and you're live in under an hour. Coming from another tool (Hospitable, Smoobu, Beds24, Lodgify, Hostaway…)? Our team walks you through it from A to Z, for free — typically a few minutes to a few hours depending on portfolio size. We import your listings, calendars, prices, photos and booking history before go-live. Zero downtime, zero lost reservations.
Listings, rates, photos, calendars, automations, taxes and booking history (past and upcoming). Our migration team handles the full switchover with you end to end, on the fastest possible path — typically a few minutes to a few hours depending on portfolio size — so the transition window stays as short as it can be. Free of charge, zero lost reservations.
A kick-off call to map your operation, a guided migration session (we import everything while you watch), a setup workshop (calendars, automations, team roles), then a 30-day health check. For larger teams, we add training sessions. Total time on your side: typically 2 to 4 hours spread over the first two weeks. Everything is included — no separate setup fee.
We're built differently. Where legacy PMS sell you software and leave you to run it, ZenHost puts a team of human experts and AI agents directly at the service of your operation — onboarding, daily ops, guest replies, pricing decisions, escalations. Everything ships natively under one subscription: channel manager, Zenny AI, dynamic pricing, invoicing, tasks, direct booking site. Migration from any of them is free, A to Z, in minutes to hours — ask the team for the side-by-side comparison specific to your current tool.
Yes — ZenHost is a full channel manager. We connect directly via the official APIs of Airbnb and Booking.com, so you don't need any other tools. More than 70 other platforms (Vrbo, Expedia, Agoda, Google…) can also be connected to your account. You drop your old channel manager and the duplicate subscription with it.
Zenny replies to common guest questions (check-in, wifi, equipment, recommendations) in the guest's language, in your tone. You stay in control: define the topics Zenny can answer, set a confidence threshold, or switch on "manual approval" to review every reply before it goes out. Sensitive conversations (refunds, complaints, late-night issues) are always escalated to you.
OTAs: Airbnb and Booking.com are natively integrated via their official APIs, and more than 70 other platforms (Vrbo, Expedia, Agoda, Google…) can also be connected to your account. Pricing: PriceLabs or our native engine. Payments: Stripe. Webhooks and Zapier/Make connectors for smart locks, accounting tools and the rest of your toolset.
Yes — ZenHost ships as a native app on iOS and Android, available on the App Store and Google Play. You manage messages, tasks and calendars on the go, with push notifications for what matters.
No. Zenny replies in your tone, in the guest's language, with the warmth your operation requires — no robotic templates, no "as an AI" awkwardness. Everything is white-labeled under your name; Zenny never signs as a bot. The experience is completely seamless for the guest: they think they're talking to a human. You stay in control of the triggers, the confidence threshold and which topics Zenny is allowed to handle, and sensitive conversations (refunds, complaints, late-night issues) are escalated to you instantly.
Yes. That is what the demo is for: we show you ZenHost against your own operation, then you receive a written quote the same day. Your first subscription is then covered by a 30-day money-back guarantee. For larger portfolios (50+ properties), we pair you with dedicated onboarding.
You can request a refund of your first subscription within 30 days of signing up for ZenHost, just by asking. We reply quickly. Access to the service ends as soon as you are refunded: export your data first.
Our customers get back ~10 hours per week on average and lift their RevPAR by ~12% thanks to dynamic pricing and faster guest conversion. Most amortize their subscription within the first month — and that's before counting saved nights, recovered weekends and avoided burnout.
Monthly subscription, or annual with 2 months free, priced by property tier. Zero commission on your bookings — direct or via OTAs. No setup fees, no hidden charges, no per-message or per-booking surcharge. The price on your quote is the price you pay.
Three reasons. First, our pricing is per property tier — what fits a 5-rental host is wildly different from what fits a 100-rental concierge. Posting one number on a page misleads everyone. Second, we want to know your operation before quoting so we can include the right onboarding (free migration, training, custom processes). Third, and most importantly, we want to make sure ZenHost is actually right for you. Rather than selling software to anyone — the norm with most vendors — we'd rather build a human, reliable relationship, with fair pricing that stays negligible compared to the time you'll regain and the RevPAR uplift. Allow 45 minutes on a video call: a platform demo, a scoping conversation, and a written quote in your inbox the same day. No sales pitch, just a real conversation.
The subscription renews for successive periods of the same length, monthly or annual. To stop it, tell us in writing at least 30 days before it ends: it then ends at that date, with no refund of the period already started. You can export your data before you cancel. If you need help with the export, the team is there.
Yes. AES-256 encryption at rest and in transit, daily encrypted backups, payments routed through Stripe (PCI Level 1), and a signed DPA available on request. We never sell your data — and you can export or delete it in one click.
Yes. Signable DPA available on request, an up-to-date Record of Processing Activities (RoPA), and one-click GDPR rights for your guests (access, rectification, erasure, portability) accessible directly from your workspace.
You do — always. Guest contact details, booking history and conversations live in your ZenHost workspace and export to CSV in one click. No vendor lock-in, no resale, no proprietary format. If you ever leave, you walk away with everything.
Honest answer: where elsewhere you're a ticket number, at ZenHost we know you personally — your portfolio, your operation, your constraints. You reach our team — including the founders — directly via chat, email or phone, no call center in between. On the technical side we run on the most battle-tested infrastructure: official OTA APIs (no fragile scraping), Stripe for payments (PCI Level 1), end-to-end encryption, full data portability. And we put trust on your terms: a demo on your own operation, then a 30-day money-back guarantee on your first subscription. If ZenHost doesn't prove its worth, you can request that refund and export your data.
Our roadmap is driven by customer feedback. Every request lands in our triage; recurring asks get prioritized within 14 days, urgent blockers are resolved in minutes to hours depending on complexity. From day one you have a direct line (chat and email) to the product team — no support ticket black hole. If something is critical to your operation, ask: we're a team that moves fast and listens to its users, and we'll build it for you.
Since launch, no critical incident and zero double bookings. We monitor the platform continuously, and when you report something, it's sorted in 7 minutes on average. And most of the time, we fix things before you notice anything at all. The reliability of the tool is our number one priority.
Human support in French and English, 7 days a week via chat and email — typical response under 2 hours during business hours. Personalized onboarding (live video + migration support) is included for every customer.
Both. ZenHost serves solo hosts with a few rentals just as well as property managers and concierge services running more than 100. The whole platform is included whatever the size of your portfolio: only the quote adapts.
Yes. Unlimited team members, with fully customizable roles and per-feature granular permissions. You create your own roles from your workspace (concierge, cleaner, accountant, external manager…) and decide exactly what each one can access: calendar, messaging, payments, invoices, analytics, settings. Concretely: cleaners only see the tasks assigned to them (no guest data, no financials); your accountant gets read-only access to invoices and payouts; an external manager can run a specific sub-portfolio without seeing the other clients. Each role only sees what it needs.
Yes. Multi-portfolio support is built in for agencies and concierges. Each client gets their own logical scope — separate calendars, invoices, payouts and reporting — while you keep a unified operations view across all of them. Each owner can also have their own dedicated portal, with a personal login that shows only their properties, bookings and payouts — nothing about your other clients or your back-office. Internal roles and permissions ensure your team only sees the right scope per client. White-label (your brand on the booking site, the guest emails and the invoices) can be built into your quote.
Your price depends on your number of rentals and your needs: as your portfolio grows, we adjust the quote with you. If your operation needs contractual security commitments, audit trails or integrations outside our standard set, bring them up during the demo so we build them into your proposal.
If you have any questions, please contact us
Frequently asked questions about the platform
If you're starting from scratch, you connect your OTAs and you're live in under an hour. Coming from another tool (Hospitable, Smoobu, Beds24, Lodgify, Hostaway…)? Our team walks you through it from A to Z, for free — typically a few minutes to a few hours depending on portfolio size. We import your listings, calendars, prices, photos and booking history before go-live. Zero downtime, zero lost reservations.
Listings, rates, photos, calendars, automations, taxes and booking history (past and upcoming). Our migration team handles the full switchover with you end to end, on the fastest possible path — typically a few minutes to a few hours depending on portfolio size — so the transition window stays as short as it can be. Free of charge, zero lost reservations.
A kick-off call to map your operation, a guided migration session (we import everything while you watch), a setup workshop (calendars, automations, team roles), then a 30-day health check. For larger teams, we add training sessions. Total time on your side: typically 2 to 4 hours spread over the first two weeks. Everything is included — no separate setup fee.
We're built differently. Where legacy PMS sell you software and leave you to run it, ZenHost puts a team of human experts and AI agents directly at the service of your operation — onboarding, daily ops, guest replies, pricing decisions, escalations. Everything ships natively under one subscription: channel manager, Zenny AI, dynamic pricing, invoicing, tasks, direct booking site. Migration from any of them is free, A to Z, in minutes to hours — ask the team for the side-by-side comparison specific to your current tool.
Yes — ZenHost is a full channel manager. We connect directly via the official APIs of Airbnb and Booking.com, so you don't need any other tools. More than 70 other platforms (Vrbo, Expedia, Agoda, Google…) can also be connected to your account. You drop your old channel manager and the duplicate subscription with it.
Zenny replies to common guest questions (check-in, wifi, equipment, recommendations) in the guest's language, in your tone. You stay in control: define the topics Zenny can answer, set a confidence threshold, or switch on "manual approval" to review every reply before it goes out. Sensitive conversations (refunds, complaints, late-night issues) are always escalated to you.
OTAs: Airbnb and Booking.com are natively integrated via their official APIs, and more than 70 other platforms (Vrbo, Expedia, Agoda, Google…) can also be connected to your account. Pricing: PriceLabs or our native engine. Payments: Stripe. Webhooks and Zapier/Make connectors for smart locks, accounting tools and the rest of your toolset.
Yes — ZenHost ships as a native app on iOS and Android, available on the App Store and Google Play. You manage messages, tasks and calendars on the go, with push notifications for what matters.
No. Zenny replies in your tone, in the guest's language, with the warmth your operation requires — no robotic templates, no "as an AI" awkwardness. Everything is white-labeled under your name; Zenny never signs as a bot. The experience is completely seamless for the guest: they think they're talking to a human. You stay in control of the triggers, the confidence threshold and which topics Zenny is allowed to handle, and sensitive conversations (refunds, complaints, late-night issues) are escalated to you instantly.
Yes. That is what the demo is for: we show you ZenHost against your own operation, then you receive a written quote the same day. Your first subscription is then covered by a 30-day money-back guarantee. For larger portfolios (50+ properties), we pair you with dedicated onboarding.
You can request a refund of your first subscription within 30 days of signing up for ZenHost, just by asking. We reply quickly. Access to the service ends as soon as you are refunded: export your data first.
Our customers get back ~10 hours per week on average and lift their RevPAR by ~12% thanks to dynamic pricing and faster guest conversion. Most amortize their subscription within the first month — and that's before counting saved nights, recovered weekends and avoided burnout.
Monthly subscription, or annual with 2 months free, priced by property tier. Zero commission on your bookings — direct or via OTAs. No setup fees, no hidden charges, no per-message or per-booking surcharge. The price on your quote is the price you pay.
Three reasons. First, our pricing is per property tier — what fits a 5-rental host is wildly different from what fits a 100-rental concierge. Posting one number on a page misleads everyone. Second, we want to know your operation before quoting so we can include the right onboarding (free migration, training, custom processes). Third, and most importantly, we want to make sure ZenHost is actually right for you. Rather than selling software to anyone — the norm with most vendors — we'd rather build a human, reliable relationship, with fair pricing that stays negligible compared to the time you'll regain and the RevPAR uplift. Allow 45 minutes on a video call: a platform demo, a scoping conversation, and a written quote in your inbox the same day. No sales pitch, just a real conversation.
The subscription renews for successive periods of the same length, monthly or annual. To stop it, tell us in writing at least 30 days before it ends: it then ends at that date, with no refund of the period already started. You can export your data before you cancel. If you need help with the export, the team is there.
Yes. AES-256 encryption at rest and in transit, daily encrypted backups, payments routed through Stripe (PCI Level 1), and a signed DPA available on request. We never sell your data — and you can export or delete it in one click.
Yes. Signable DPA available on request, an up-to-date Record of Processing Activities (RoPA), and one-click GDPR rights for your guests (access, rectification, erasure, portability) accessible directly from your workspace.
You do — always. Guest contact details, booking history and conversations live in your ZenHost workspace and export to CSV in one click. No vendor lock-in, no resale, no proprietary format. If you ever leave, you walk away with everything.
Honest answer: where elsewhere you're a ticket number, at ZenHost we know you personally — your portfolio, your operation, your constraints. You reach our team — including the founders — directly via chat, email or phone, no call center in between. On the technical side we run on the most battle-tested infrastructure: official OTA APIs (no fragile scraping), Stripe for payments (PCI Level 1), end-to-end encryption, full data portability. And we put trust on your terms: a demo on your own operation, then a 30-day money-back guarantee on your first subscription. If ZenHost doesn't prove its worth, you can request that refund and export your data.
Our roadmap is driven by customer feedback. Every request lands in our triage; recurring asks get prioritized within 14 days, urgent blockers are resolved in minutes to hours depending on complexity. From day one you have a direct line (chat and email) to the product team — no support ticket black hole. If something is critical to your operation, ask: we're a team that moves fast and listens to its users, and we'll build it for you.
Since launch, no critical incident and zero double bookings. We monitor the platform continuously, and when you report something, it's sorted in 7 minutes on average. And most of the time, we fix things before you notice anything at all. The reliability of the tool is our number one priority.
Human support in French and English, 7 days a week via chat and email — typical response under 2 hours during business hours. Personalized onboarding (live video + migration support) is included for every customer.
Both. ZenHost serves solo hosts with a few rentals just as well as property managers and concierge services running more than 100. The whole platform is included whatever the size of your portfolio: only the quote adapts.
Yes. Unlimited team members, with fully customizable roles and per-feature granular permissions. You create your own roles from your workspace (concierge, cleaner, accountant, external manager…) and decide exactly what each one can access: calendar, messaging, payments, invoices, analytics, settings. Concretely: cleaners only see the tasks assigned to them (no guest data, no financials); your accountant gets read-only access to invoices and payouts; an external manager can run a specific sub-portfolio without seeing the other clients. Each role only sees what it needs.
Yes. Multi-portfolio support is built in for agencies and concierges. Each client gets their own logical scope — separate calendars, invoices, payouts and reporting — while you keep a unified operations view across all of them. Each owner can also have their own dedicated portal, with a personal login that shows only their properties, bookings and payouts — nothing about your other clients or your back-office. Internal roles and permissions ensure your team only sees the right scope per client. White-label (your brand on the booking site, the guest emails and the invoices) can be built into your quote.
Your price depends on your number of rentals and your needs: as your portfolio grows, we adjust the quote with you. If your operation needs contractual security commitments, audit trails or integrations outside our standard set, bring them up during the demo so we build them into your proposal.
If you have any questions, please contact us