Documentation

Guest communication

Centralize conversations with your guests, understand what they see on their portal, and personalize messages with shortcodes.

ZenHost gathers every guest conversation in one place: the inbox (Messages) on the host side, and the guest portal on the guest side. This section covers both ends, plus the tools that automate the day-to-day.

How to read this section

  • The inbox — the Messages screen: three columns, multi-channel conversations, search, filters.
  • Sending a message — the composer: channel choice, templates, shortcodes, translation, AI assistance.
  • The guest portal — what your guest sees when you send them their link: key information, payments, upsells, WiFi, invoices, contacts.
  • Shortcodes — the dynamic placeholders ({{guest_name}}, {{booking_arrival_date}}, etc.) that get replaced automatically in your messages and templates.