Subscription & billing

The workspace Billing menu shows your ZenHost subscription. It is separate from the Stripe account collecting guest payments. Access requires billing-management permissions; contact the primary owner if the action is unavailable.

Understand the subscription and its cost

Depending on your situation, the page offers checkout or details the existing subscription: status, billing or trial dates, base items, included and billed properties, quantities, usage-based services and applicable discounts.

On the monthly plan, the monthly estimate depends on units and usage. A total marked excluding usage does not include metered services.

On the yearly plan, the card splits into two blocks. Yearly subscription groups the plan fee and properties, paid in advance for the year, with the Yearly total and the Next renewal date. Monthly options groups Zenny, e-invoicing and SMS, which stay billed every month.

Read the itemized details and final invoice; do not infer the total cost from the plan name alone. Prices and terms displayed at checkout are the reference.

SMS are billed on usage: €0.10 per SMS sent, to a guest or to your team, on your monthly invoice. One SMS holds 70 characters; a longer message counts one SMS per 67 characters.

Switch to yearly

On a monthly subscription, the Switch to yearly: 2 months free card compares the yearly price with twelve months of monthly billing. Only members who manage billing see it.

• Outside a trial: the year starts when you confirm. The amount charged today is shown before you confirm, already net of a credit for the unused part of the current month.
• During a trial: nothing is charged. The year starts when the trial ends and is charged on that date.

A running discount on properties still applies. Options stay billed monthly. Switching back to monthly is a request to support and takes effect at the yearly renewal.

Properties during the year

On the yearly plan, a property added beyond those included in the plan is billed right away, prorated until the renewal. A removed property is not refunded during the year, and removing then re-adding it within the same year does not bill it again. Just before the renewal, the quantity is realigned with your actual property count: the renewal is billed on that number.

On the monthly plan, changes in the number of properties are prorated on the next invoice.

Trial

The trial lasts 14 days; it depends on eligibility and the displayed offer. Creating another workspace does not automatically grant another trial. Check the amount due, end date and terms before confirming payment.

During a trial, the card shows an end date. Do not rely on a special warning before that date: check it to decide in time whether to continue or stop.

Renewal reminder

On the yearly plan, the primary owner receives an email 30 days before the renewal. It gives the date, the estimated amount for the current number of properties, and a recap of the year: bookings managed, messages sent to guests, lock codes generated. The amount is adjusted if the number of properties changes before then.

Billing portal

Visit Billing Portal opens the Stripe portal. There you update your payment method, view payments and download invoices. The portal does not change your plan or cancel your subscription.

After an action, return to ZenHost and check the displayed status. This portal manages your ZenHost subscription, not guest invoices.

Change or cancel the subscription

To change or cancel your subscription, use the contact us link shown below the subscription card. No notice period is required: a request received before the renewal stops it. Cancellation takes effect at the end of the paid period, end of the month or yearly renewal date, with no prorated refund. A scheduled cancellation appears on the subscription card.

Your first subscription comes with a 30-day satisfaction guarantee from signup, trial included: ask support, under the conditions set out in the terms of service. Deleting a workspace is a separate operation.