Documentation

Property Manager — Billing

Per-property commission rules and the invoices issued to your owners.

Once your owners are recorded and attached to properties (see the previous page), you configure the billing rules that define how you get paid by each owner, then you issue invoices.

Billing rules

Property Manager → Billing Rules menu. The page shows a per-property summary table: commission, check-in fee, cleaning fee, linen fee, extras fee, estimated total.

Property Manager info block

Before creating rules, configure your own property-manager info that will appear on the invoices issued to owners:

  • Billing address — your business address.
  • Taxes & VAT — you can add several taxes (name + percentage). For example VAT 20%, or reduced VAT 10% based on the applicable scheme.
  • Bank info — IBAN, BIC/SWIFT, account holder, bank name, free-form payment instructions.
  • Display bank info — toggle to include (or not) those details on issued invoices.

Configure a rule per property

For each property attached to an owner, the Configure button opens the rule form. You fill in:

Commission

  • Commission percentage — your fee in % of revenue (e.g. 20%).
  • Included types in the commissionable total: nights, cleaning, tax, city tax, fee, extras, linen, OTA commission, other. Tick what enters the calculation base.
  • Apply to cancelled bookings — toggle. If on, you take your commission even on cancelled bookings (per your contract with the owner).

Fixed fees

  • Check-in fee — flat amount per booking.
  • Cleaning fee — flat amount per booking.
  • Linen fees — an amount per bed and an amount for towels; both can apply.
  • Other fee — free flat amount.
  • Extras fee — either a flat amount per upsell sold, or a percentage of upsell revenue.

Billing timing

  • Arrival month — the month-M invoice covers bookings whose arrival falls in M.
  • Departure month — the invoice covers bookings whose departure falls in M.
  • Pro rata — only for commission, allocated according to the stay nights in each month. Other items (cleaning, linen, check-in, other fees and extras) use arrival or departure.

Calculations use current rules and booking data. Do not assume a change only affects new bookings: viewing or recalculating an invoice can use these rules with its saved selection. Retain issued documents and check affected periods before editing.

Issue invoices

Property Manager → Invoices menu. The page lists every invoice issued or to be issued, by owner, with a status of Unpaid or Paid.

Generate an invoice

For the current month or a previous one:

  1. Pick the owner and the period.
  2. ZenHost aggregates the relevant bookings based on the configured billing rules.
  3. You see an invoice preview with:
    • Recap of the applied billing rules (commission %, included types).
    • Line items per booking (property, dates, breakdown).
    • Custom fee rows (you can manually add label + amount, e.g. "Plumber callout June").
    • Subtotal excl. VAT, VAT by rate, Total incl. VAT.
    • Net to pay.
  4. You can edit the invoice number (max 30 chars) if you follow your own numbering scheme.
  5. Confirm to generate the final invoice.

By default, the page loads the previous month's data to make monthly close easier.

Mark an invoice as paid

When the owner has paid you:

  1. Mark as paid action on the row.
  2. Fill in the payment method: cash, bank transfer, check, card, PayPal, other.
  3. Enter the payment date.
  4. Confirm.

The invoice flips to Paid and stays consultable in the owner's history.

Permissions

Access to billing rules and Property Manager invoices requires read permission on the Property Manager category. Write (configuring rules, generating invoices, marking as paid) requires the matching write permission.

This is typically a module you only open to a small circle — the person who closes the property-management company's monthly accounting.

Commission-base example

With only Nights selected, a €1,000 night-income base and a 20% commission give €200 before your taxes and other fees. Unselected cleaning income is outside this base. For a ten-night stay with six nights in the month, the pro-rata commission is €120.

Selected types define the base; this is not a Gross/Net preset. Check the preview for platform commissions, inclusive taxes and other booking-specific lines. Marking an invoice Paid records your tracking: it does not initiate a bank debit or synchronize your commission with Airbnb or Booking.com.