Edit or cancel a booking
Edit dates and times by sales channel, and distinguish cancellation, payments, messages and access.
Edit a booking
Open the booking from the calendar or list, then edit the Overview card. Change the available fields and click Save; leaving the card does not automatically save changes.
- Manual direct or ZenHost website: dates and guests can be changed in ZenHost, subject to availability and validation.
- Airbnb or Booking.com: change dates and guests on the original sales channel, then check their import. A local time change does not change the booking contract on the channel.
- Operational times: the host can set arrival and departure in ZenHost, including non-cancelled channel bookings. These times drive the relevant access and automation workflows. A confirmed early check-in or late check-out can also change them.
- Guest estimated times: separate information that does not automatically move the access window.
- Notes: edit the Notes card, then save. Notes may remain editable on a cancelled stay if your role allows it; the cancelled stay overview cannot be edited.
Cancel in the right tool
For Airbnb or Booking.com, cancel on the original platform using its workflow, then check the result in ZenHost. Cancelling in ZenHost does not send a booking cancellation to the platform. An availability update is not a substitute.
For a direct booking, open the booking's action menu, choose Cancel, read the summary and warnings, then confirm. Check the displayed result.
Effects of cancellation in ZenHost
| Item | Result to check |
|---|---|
| Stay and calendar | The stay becomes cancelled; availability is recalculated and sent to connected channels. Other blocks may keep some dates closed. |
| Unpaid extras | Extras and their pending payments are cancelled. |
| Paid extras | Refund or check them separately, even if the stay and extras use the same Stripe account. An amount shown in the dialog is not proof of a refund. |
| Other payments and deposit | Check each transaction with whoever collected it. Local cancellation does not prove a bank refund or release. |
| Scheduled messages | Pending messages are cancelled; sent messages remain in history. |
| Connected codes | Revocation is requested. A warning may identify an operation pending retry. |
| Offline or static codes | An offline code may still open the lock until its effective expiry. A static key-box code does not belong to an individual stay. |
Read the access code limits before telling an owner that access is closed.
Check payments after cancellation
The Pricing card summarizes completed and pending payments. For other statuses, open Payments, then check the transaction with the collector. Failed does not mean an automatic refund was attempted.
See payments and refunds and deposits.