Payment links & manual payments

The booking's Payments and Payment links tabs let you track amounts due and request them from the guest. Recording a line or a manual status does not move money.

Prepare the payments

In Payments → Create payment, enter the title, type, source, unit amount, quantity and the offered inclusion setting. For a manual payment, enter its status and, when completed, its payment date.

• Select the manual source to record a transaction made outside Stripe, after checking that it was received.
• Select Stripe for an amount to request through Stripe. A new Stripe line stays pending until payment; creating it does not charge the guest.
• The OTA source is reserved for payments coming from a channel and cannot be selected in this form. There is no “card / transfer / cash” method selector.

Create a link

1. Prepare the amounts to collect in Payments.
2. Open Payment links, then Create payment link.
3. Enter the title, description, collection account and select at least one existing payment.
4. Save, copy the generated link and share it with the guest.
5. After they pay, check the selected payments and the transaction in the correct Stripe account.

The amount comes from the selected payments. This form has no independent amount field or custom expiry date. Do not request money already collected by Airbnb, Booking.com or another method.

Read payment statuses

Pending means payment is unconfirmed; it does not prove a link was sent. Completed, Failed, Refunded and Partially refunded describe payment tracking. A manual status reflects your record; for Stripe, check the provider's result.

Your role determines which create, edit and delete actions are available. Deleting a mistaken line or a link does not refund a transaction.

Handle a refund

First identify who collected the money. For a Stripe payment, open the transaction in the relevant Stripe account and follow the Stripe refund procedure. For a payment managed by a sales channel, use that channel's booking workflow. For bank transfers or cash, refund through the original method and update your records.

A cancelled booking, cancelled extra or manually entered status does not prove that money was refunded.

Guest side

The guest portal shows pending amounts, purchased extras and available invoices for the booking. Only share links belonging to that guest.