Create a manual booking

Use this workflow for a request received by phone, email or an unconnected third-party website. A booking made on a ZenHost website is received automatically: do not enter it again.

From the booking list, click Create booking.

1. Stay

Select the property, arrival and departure dates and guests (at least one adult). Check availability. Times default from the property; adjust operational times if needed and add useful notes.

2. Guest

Find an existing guest in the CRM or create their record with contact details. They will be linked to the stay and accessible from the Guest card.

3. Pricing

The suggested price uses the calendar rates for the selected nights and occupancy rules. Check the nightly breakdown, total and average. You can adjust the total and the offered taxes and fees. This form does not offer a choice between multiple rate plans.

Confirm creation. On success, you reach the booking page. If an error appears, correct the flagged information before retrying; check the list if the outcome is uncertain to avoid a duplicate.

After creation

• Check the stay in the list and calendar.
• Copy the guest portal link and code if you need to share them.
• Check connected-channel availability: transmission does not guarantee instant application on every platform.
• Prepare any payments to request. Creating the stay does not prove payment.

For unavailability without a stay to manage, block the calendar. To bring over historical bookings, see CSV import.