Connect Stripe to take payments

ZenHost uses Stripe Connect for payments. You keep your own Stripe account — ZenHost does not collect on your behalf, you receive funds directly. This page explains how to wire up your account and link your properties.

What does the connection do?

Guests can pay requested amounts and extras through the account linked to the property. Deposits require guest authorization: they are not automatically charged on arrival or released on departure. Handle refunds with whoever collected the money.

Who can connect a Stripe account

Connecting a Stripe account is reserved for members whose role includes managing integrations and payment methods. The primary owner always has these capabilities. For a teammate, they can be granted from Members → Manage Custom Roles, in the Integrations and Payment Methods categories.

Connect an account

From the Integrations → Stripe Connect menu, or from the Stripe payments step in the Setup Wizard:

1. Click Connect Stripe Account.
2. You're redirected to the Stripe authorization page.
3. Sign in to your existing Stripe account or create a new one straight from there.
4. Approve the access ZenHost requests.
5. You're sent back to ZenHost. A notification confirms "Stripe account connected successfully" or shows "Failed to connect Stripe account" if something went wrong. If Stripe needs additional documents from you, you'll see "Please complete your Stripe account onboarding" — a Manage button takes you back to Stripe to finish.

The connected account appears in the Stripe Accounts list with its business name and email.

Connect multiple Stripe accounts

You can connect several Stripe accounts to the same ZenHost workspace. Useful if you have multiple companies (each with its own Stripe), or if you want to split booking payments and extras payments across two distinct accounts.

Link your properties to Stripe accounts

Once at least one account is connected, the Stripe payments step opens the Property Linking tab. For each property, the Link Stripe accounts dialog lets you choose:

• Bookings payments — the Stripe account used for reservation payments.
• Extras payments — the Stripe account used for additional services and extras.

You can use the same account for both, or different ones. Click Save ; a confirmation reads "Stripe accounts linked successfully". An Unlinked only filter lets you focus on properties without an account yet.

Test the connection

Once Stripe is connected and at least one property is linked, you can create a manual booking and send a payment link to your guest — the linked Stripe account receives the funds directly. The full payment flow is documented in the Payments section.

If the connection won't finalize

• Missing documents on Stripe's side: Stripe sometimes asks for additional supporting documents (ID, business registration, bank details) before the account is fully usable. You'll see "Please complete your Stripe account onboarding", and the Manage button sends you back to Stripe.
• Network or authorization error: the failure notification appears, you can retry by clicking Connect Stripe Account again.

Unlink a property or delete an account

To change a property's account, open its Stripe link, select the new account for each purpose and save. To unlink it, use the disconnect action in the account selector, confirm, then save the form. The save reminder applies only to that property link.

To then delete the account from Integrations → Stripe, first unlink every property using it. The dialog lists any remaining linked properties; deletion is available only when none remain. It does not automatically unlink every property.

Before changing accounts, identify which account received each payment: changing the link does not move previous transactions or their refunds to the new account.